FAQ
Effective Date: September 1, 2026 Last Updated: September 1, 2026
Welcome to the vloragem.com Frequently Asked Questions page. Here, we provide clear answers to common inquiries regarding our products, shipping, orders, and policies.
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What materials are used in your jewelry pieces? Our jewelry features high-quality natural gemstones, freshwater pearls, genuine wood components, and durable woven cords, accented with gold-plated or silver-tone metal spacers and closures. Specific material details are listed on each product page.
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How do I track my order? Once your order has been successfully processed and shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment's progress.
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What are your shipping rates and delivery times?
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Expedited Shipping: $8.99
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Standard Shipping: $5.99 for orders between $0.00 and $49.00
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Free Shipping: Available automatically on all orders of $49.00 and above Estimated delivery time for all orders is 10-20 business days.
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What is your return policy? We accept returns under our standard return policy guidelines. Items must be returned in their original condition and packaging to our designated return location. Please contact service@vloragem.com to initiate a return.
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How can I contact customer support? You can reach our support team via email at service@vloragem.com during our operating hours: Monday through Friday, 9:00 AM to 6:00 PM PDT.